Relax Hotel Casa Voyageurs

The room is generally clean. The location is good. There is a shopping mall and supermarket downstairs. Although it is not big, the things are quite complete. It is enough for general business travel. If you want to buy souvenirs like crazy, you may have to go to a large shopping mall farther away. The staff is generally OK. If you need help, please ask for help boldly. They will help enthusiastically. The Hassan II Mosque is not far away, not far from the beach, and the old town is also close. There is a railway nearby, but the noise is acceptable. The worst part of this accommodation experience is that we booked it on Ctrip half a month in advance and paid in full. However, when we checked in, we were told that our payment had not been received and we needed to pay the full room fee again. We showed the English confirmation information (Check-in voucher) on the Ctrip platform, but it didn't work (there was very clear fee information on it, and the amount prepaid online and the amount to be paid were all written very clearly). If you want to check in immediately, you have to deposit your passport until the next day when the problem is resolved. In order to solve the payment problem between them and the booking platform, they had to deposit the most important document of the guest - the passport. The way to deal with the problem was wrong. They should verify the payment situation with the platform first. The website said that check-in would be after 2 pm. We arrived at 4:30 and it took almost an hour to check in. The efficiency needs to be improved. There was no bottle of water when checking in, no disposable slippers, no tissue paper, hair dryer, toothbrush and comb, etc. that are available in China. You can borrow a hair dryer from the front desk (there were none in the three rooms booked. According to previous reviews, there were at least two bottles of water. Others said that there was no water because of environmental protection, which was really eye-opening.). After checking in, cleaning can happen for two consecutive days but only one of the two trash cans is emptied, or the guest's towels can be mistaken for their own towels. Finally, if you encounter a problem, be bold to report it to the platform and ask for help. The front desk confirmed that our payment problem had been received the next day after we asked for help. Although other problems were not solved, the most important problem was solved (the hotel housekeeper came to the scene that night to ask if there was any problem with the towel? It really surprised me. I reported several problems and picked the smallest problem to ask symbolically. I have not received the hotel's apology for the inconvenience of check-in, even if it was a verbal Sorry). Although the platform also gave a few hundred yuan as compensation after returning to China, I still hope that the service quality will be improved in the future (I have been cheated by the store on this platform more than once). After all, we went there for comfortable and safe accommodation at the beginning, not compensation after a bad experience. If we encounter such a bad thing, it will probably be even worse if we don’t speak the language. Picture 1: The shopping mall downstairs seen at night Picture 2: In the guest room on the fourth floor, you can even see the lights on the top of the tower of the Grand Mosque Picture 3: Fortunately, I saw the rainbow after the rain in the morning. The above is only a summary of personal experience and is not for reference. You can choose according to your own actual situation. I wish you all a safe and happy journey😊

Not bad, but of course, a bit old hotel. On the plus side - they give you a card for free parking in the shopping center. The embankment is only accessible by car. Breakfast is good

The hotel is very good. The cleaning is very good. Towels are changed every day if you need them. The room is very large.

前台説有工作人員都很好

The service staff are very enthusiastic Hotel equipment is old Hygiene needs to be improved. When we first entered the room, we found excrement on the toilet seat and toilet wall. Please ask housekeeping to clean it again. Then one of the two large bath towels had obvious age stains